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Presently, LLMs do not have abundant imagery and material, such as images of the spaces and amenities, that customers generally demand when making hotel reservations, Kletzel said. When this is boosted, including by brands exposing their content to LLMs, that will be "a huge leap forward to getting consumers comfortable." Hotel visitor commitment and brand name trust, on the other hand, has actually quickly broadened recently.
Beyond the visitor experience, agentic commerce has the potential to shift the way hotel companies' customer care teams run and are structured, Klein said. "Will there be some corporations that discover the chance to lower staff? Yes," Klein stated. But brand names that think in fantastic consumer experience and service will learn that AI could assist their representatives "get included in more complicated, more business-critical conversations that help grow business." In 2025, Hyatt reduced personnel by approximately 30% across its visitor services and support groups "in action to the developing nature of visitor queries and shifting organization needs," per the business.
This year, a number of collection brands that introduced in 2025 will continue to broaden. Extra new brand names and partnerships, especially in the way of life sector, will likely debut as well, according to hospitality experts. In 2025, Marriott launched two collection brand names: Series by Marriott, playing in the upscale space in the U.S., and Outdoor Collection, exclusively concentrated on outside accommodations in locations near national forests, deserts, ski locations and shorelines.
Marriott's Outdoor Collection offers unique lodgings in destinations near nationwide parks, deserts, ski areas and shorelines.
Commercial Growth Through Hospitality ExpansionHilton's Beginning Collection, specifically, has more than 60 hotels in the works throughout the U.S. and Canada, Kevin Osterhaus, president of way of life brands at Hilton, told Hotel Dive. Outset is presently checking out possible new locations in San Diego, Los Angeles and Virginia Beach, Virginia, along with markets in New Mexico and Colorado in 2026, Osterhaus said.
Commercial Growth Through Hospitality Expansion"Collection brand names are appealing because they use the best of both worlds: Owners keep the distinct DNA of their home, while opening global circulation, earnings management, loyalty and support. Kevin Osterhaus President of way of life brands at Hilton From the visitor point of view, independent store hotels are preferable because they offer authentic experiences, Gabriel Perez, chief operating officer of accommodations at The Indigo Road Hospitality Group, informed Hotel Dive.
As for why the hotel companies are chasing independents in the lifestyle sector, "it's not about the visitors. It's about developing sub-brands within their own brand names to satisfy financiers' requirements and to satisfy owner and designers' goals," Perez said. This, in turn, puts even more pressure on hotel business "to produce brands, micro brands and subsets of brands in order to expand their footprint of existing possessions," Davis stated.
Hilton's collection brands' "unique positioning and storytelling continue to drive interest across chain scales," Osterhaus said. According to Bobby Molinary, Marriott's primary development officer for select brand names, interest in Marriott's brand-new collection brand names comes amidst a difficult high-cost-of-construction environment that has made it "progressively difficult to build brand-new hotels." Series and Outdoor Collection, both conversion-friendly offerings, relate to an ownership neighborhood and designers who "are continuously looking for ways to grow, and conversions represent a path for development," Molinary stated.
According to Osterhaus, "As long as brands are purpose-built and unique in experience and cost point, they include clarity rather than confusion." This year, Hilton prepares to remain "really active in the way of life area through strategic collaborations, new finalizings and ongoing growth of our present brands," Osterhaus stated. Molinary anticipates Marriott rivals to begin offering some kind of branding service in the outside area, specifically, as "it's a really popular and growing space" with "a great deal of interest." Another growing area is the luxury segment.
That trend is expected to continue in 2026 as luxury consumers drive travel spending and hotel reservations amid a wealth bifurcation at play in the industry. "High-net-worth tourists are expected to stay among the most dependable motorists of worldwide travel costs next year," Giray Boran, managing director of BLG Capital, told Hotel Dive.
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